Cancellation Policy

Fail to attend / Late cancellation policy

At Adelaide House Dental Practice, our aim, is always to see patients at soon as possible when they require an appointment with us.  However, we lose valuable surgery time each week due to patients who fail to attend their appointments, or who cancel outside of our 48-working-hours’ notice cancellation period.

Due to the short notice, especially with patients who cancel on the day of their appointment, this makes it difficult to accommodate other patients who would like to book an appointment or require urgent care. So, should you be unable to attend your appointment please advise us by telephone or email no later than 48 working-hours before the appointment is due.

PRIVATE PAY AS YOU GO PATIENTS

Should you be unable to attend your appointment please advise us by telephone or email no later than 48 working-hours before, or a fail to attend fee may be charge.

We realise that from time to time things happen beyond your control and therefore we would not charge, if this is the first appointment that you have missed. However multiple failed appointments will result in a charge of £1.50 per minute automatically added to your account (For Example: a 30-minute failed appointment will be charged at £45).  Further appointments will only be bookable after settlement of your account.  You may also be asked to pay in advance for any future appointments.

PLAN MEMBERS OF THE PRACTICE

As members of Adelaide House Dental Plan, your membership plan is costed based on the number of appointments required within the year, therefore should you be unable to attend a booked appointment please notify us within the 48 working-hour notice period. Should the required notice period not be given, and we are unable to fill that appointment time then you will be offered of opportunity to either – Book in for your next appointment covered on the membership (usually 6 months’ time) or alternatively if you still wish to be seen you may rebook the appointment for which our standard private pay as you go fee will apply.

TEXT AND EMAIL REMINDERS

To help our patients and remind you of booked appointments, we offer a free text and email reminder service on request.  If we have your mobile number and/or email address on record, a reminder can be sent to you a few days prior to your appointment.  All text messages and emails sent by our system are logged when successfully sent.

It is your responsibility to check texts and emails and to inform us of any changes to your contact details.  We will assume that you have received your reminder if it has been logged as successfully sent.

Please note, text messages and emails are sent out of courtesy, not necessity.  It is your responsibility to turn up for an appointment on time.  Failure of the reminder system for any reason is not sufficient reason for failing to attend your appointment.